# Customer Review Insights — Ray Williams Funeral Home Generated 2026-06-04 from 51 verified reviews (2015-05-14 – 2026-05-16). ## Summary Ray Williams Funeral Home in Tampa, FL has collected 51 reviews spanning from May 2015 to May 2026, reflecting an overall positive sentiment score of 0.85, with 96.1% of reviews rated positively and 3.9% negatively. Among the service categories reviewed, Funeral Services (12 mentions, 100% positive), Funeral Arrangements (5 mentions, 100% positive), and Burial (2 mentions, 100% positive) all received uniformly positive feedback. Cremation, however, stands out as an area of concern, with only 50% positive sentiment across its 2 mentions, suggesting inconsistent experiences in that specific offering. On the staff side, Jeffrey is the most frequently named team member, appearing in 8 reviews with a perfect average rating of 5.0, indicating a strong individual reputation. Broader topic analysis reinforces this picture: Funeral Services and Arrangements (17 reviews) and Overall Service Quality (8 reviews) both achieved 100% positive sentiment, while Staff Professionalism and Compassion (19 reviews, 94.7% positive) and Family and Grief Support (13 reviews, 92.3% positive) also scored highly. Regarding service aspects, Professionalism and Conduct was the most frequently discussed, with 27 mentions and 92.6% positive sentiment. Courtesy and Friendliness earned 84.6% positivity across 13 mentions, and Scheduling and Booking Ease reached 80% across 5 mentions. Communication and Updates, cited in 10 reviews, sits at exactly the 70% threshold, indicating a modest but notable share of customers who experienced shortfalls in keeping families informed. Two aspects warrant honest attention: Responsiveness and Speed (3 mentions) recorded only 33.3% positive sentiment, and Problem Resolution and Effectiveness (2 mentions) came in at 50% positive — both below the 70% benchmark, suggesting that when delays or complications arose, resolution did not consistently meet customer expectations. Punctuality and On-Time Service (2 mentions) and Technical Knowledge and Expertise (1 mention) each achieved 100% positivity, though their low mention counts limit broader conclusions. It is also worth noting that the overall review trend for this business is currently declining, meaning recent reviews have trended less favorably than the historical average, which prospective clients may wish to factor into their assessment alongside the otherwise strong long-term record. ## Overall Sentiment - Positive: 96.1% - Neutral: 0% - Negative: 3.9% ## Aspect Sentiment ### Professionalism & Conduct - Mentions: 27 of 51 reviews (52.9%) - Positive: 92.6% (25 of 27) - Top phrases: "Very Professional", "never a disappointment", "Staff members are awesome" ### Courtesy & Friendliness - Mentions: 13 of 51 reviews (25.5%) - Positive: 84.6% (11 of 13) - Top phrases: "treats everyone like family", "Always polite and inviting", "The staff truly are amazing." ### Communication & Updates - Mentions: 10 of 51 reviews (19.6%) - Positive: 70% (7 of 10) - Top phrases: "the communication was impeccable", "did everything they said they would do", "I requested to view her body before cremation" ### Scheduling & Booking Ease - Mentions: 5 of 51 reviews (9.8%) - Positive: 80% (4 of 5) - Top phrases: "From paperwork, to burial, absolutely phenomenal", "All of the arrangements were perfectly organized", "your patience in accommodating the changes we needed" ### Responsiveness & Speed - Mentions: 3 of 51 reviews (5.9%) - Positive: 33.3% (1 of 3) - Top phrases: "I never felt rushed, or like it was business as usual", "Not only did they not show to my hotel but I wasnt even given a courtesy call to reschedule", "NEVER CONTACTED BACK and then IGNORED completely for months while my Father SAT on a storage shelf" ### Punctuality & On-Time Service - Mentions: 2 of 51 reviews (3.9%) - Positive: 100% (2 of 2) - Top phrases: "timely services were greatly appreciated", "timely and did everything they said they would do" ### Problem Resolution & Effectiveness - Mentions: 2 of 51 reviews (3.9%) - Positive: 50% (1 of 2) - Top phrases: "you are a big blessing in the mist of pain", "had to argue with them to provide what they said they would provide and what was paid for" ### Technical Knowledge & Expertise - Mentions: 1 of 51 reviews (2%) - Positive: 100% (1 of 1) - Top phrases: "He looked exactly like himself" ## Top Employees ### Jeffrey - Mentioned in 8 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ## Services ### Funeral Services - Mentioned in 12 reviews - Sentiment: 100% positive ### Funeral Arrangements - Mentioned in 5 reviews - Sentiment: 100% positive ### Funeral Service - Mentioned in 4 reviews - Sentiment: 100% positive ### Cremation - Mentioned in 2 reviews - Sentiment: 50% positive ### Burial - Mentioned in 2 reviews - Sentiment: 100% positive ### Funeral Preparation - Mentioned in 2 reviews - Sentiment: 100% positive ### Body Preparation - Mentioned in 2 reviews - Sentiment: 100% positive ## Topics ### Staff Professionalism & Compassion - Staff Professionalism & Compassion mentioned in 19 of 51 reviews (37.3%) - 94.7% of Staff Professionalism & Compassion reviews are 4 or 5 stars - Average rating in Staff Professionalism & Compassion reviews: 4.8★ ### Funeral Services & Arrangements - Funeral Services & Arrangements mentioned in 17 of 51 reviews (33.3%) - 100% of Funeral Services & Arrangements reviews are 4 or 5 stars - Average rating in Funeral Services & Arrangements reviews: 5★ ### Family & Grief Support - Family & Grief Support mentioned in 13 of 51 reviews (25.5%) - 92.3% of Family & Grief Support reviews are 4 or 5 stars - Average rating in Family & Grief Support reviews: 4.7★ ### Overall Service Quality - Overall Service Quality mentioned in 8 of 51 reviews (15.7%) - 100% of Overall Service Quality reviews are 4 or 5 stars - Average rating in Overall Service Quality reviews: 5★ ## FAQ **Q: Is Ray Williams Funeral Home professional?** A: Based on 27 reviews mentioning professionalism & conduct, 92.6% report positive experiences. Customers frequently mention "Very Professional". **Q: Is Ray Williams Funeral Home courteous and friendly?** A: Based on 13 reviews mentioning courtesy & friendliness, 84.6% report positive experiences. Customers frequently mention "treats everyone like family". **Q: Is Ray Williams Funeral Home good at communicating with customers?** A: Based on 10 reviews mentioning communication & updates, 70% report positive experiences. Customers frequently mention "the communication was impeccable". **Q: Does Ray Williams Funeral Home handle staff professionalism & compassion?** A: Staff Professionalism & Compassion appears in 19 of 51 reviews, 94.7% of them positive. **Q: Does Ray Williams Funeral Home handle funeral services & arrangements?** A: Funeral Services & Arrangements appears in 17 of 51 reviews, 100% of them positive. **Q: Does Ray Williams Funeral Home handle family & grief support?** A: Family & Grief Support appears in 13 of 51 reviews, 92.3% of them positive. **Q: Does Ray Williams Funeral Home handle overall service quality?** A: Overall Service Quality appears in 8 of 51 reviews, 100% of them positive. **Q: How are Ray Williams Funeral Home's funeral services reviews?** A: Funeral Services is mentioned in 12 reviews, with 100% positive sentiment. **Q: How are Ray Williams Funeral Home's funeral arrangements reviews?** A: Funeral Arrangements is mentioned in 5 reviews, with 100% positive sentiment. **Q: How are Ray Williams Funeral Home's funeral service reviews?** A: Funeral Service is mentioned in 4 reviews, with 100% positive sentiment. **Q: What do customers say about Ray Williams Funeral Home?** A: Across 51 reviews, Ray Williams Funeral Home earns 96.1% positive sentiment overall, with perfect scores in funeral services and arrangements, though responsiveness and problem resolution show notable gaps.